Privacy Policy — Thexaus

Thexaus ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit thexaus.com or use our services. By using our website or services, you agree to the terms described herein.

1. Information We Collect

Information You Provide Directly

Name, company name, and job title
Email address and phone number
Messages and enquiries submitted via our contact form
Any other information you voluntarily provide

Information Collected Automatically

IP address and approximate geographic location
Browser type, version, and operating system
Pages visited, time spent, and navigation patterns
Referring URLs and device identifiers

2. How We Use Your Information

To respond to your enquiries and provide customer support
To provide, operate, and improve our cybersecurity services
To send relevant service updates and security insights (with consent)
To analyse website usage and improve user experience
To comply with applicable laws including UAE PDPL
To detect, prevent, and address security threats and fraud
To fulfil contractual obligations with our clients

3. Legal Basis for Processing

Consent — where you have given us explicit permission
Contract performance — to fulfil our service obligations
Legitimate interests — to improve our services and protect our business
Legal obligation — to comply with applicable UAE laws

4. How We Share Your Information

Thexaus does not sell, trade, or rent your personal information to third parties. We may share your data only with:

Service providers — trusted vendors bound by confidentiality obligations
Legal compliance — where required by UAE law or government authority
Business transfers — in the event of a merger or acquisition
Protection of rights — to protect the rights and safety of Thexaus or our clients

5. Data Retention

We retain your personal information only for as long as necessary. Contact form submissions are retained for 24 months. Client engagement data is retained for the duration of the contract plus 5 years in accordance with UAE commercial regulations.

6. Data Security

As a cybersecurity company, we apply industry-leading security measures including end-to-end encryption, access controls, regular security assessments, and staff training on data protection best practices.

7. Your Rights Under UAE PDPL

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you have the right to access, correct, erase, restrict processing, port, and object to your personal data. To exercise any of these rights, contact us at amey@thexaus.com. We will respond within 30 days.

8. Cookies

Our website may use cookies to enhance your browsing experience and analyse website traffic. You may control cookie preferences through your browser settings.

9. International Data Transfers

Thexaus is headquartered in Dubai, UAE. If you access our website from outside the UAE, your information may be processed in the UAE. We ensure all cross-border transfers comply with UAE data protection regulations.

10. Children's Privacy

Our website and services are not directed to individuals under 18. We do not knowingly collect personal information from minors. Contact us at amey@thexaus.com if you believe we have inadvertently done so.

11. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website constitutes your acceptance of the updated policy.

12. Contact Us

Thexaus — Amey Khanwalkar, CEO & Founder
Email: amey@thexaus.com · Phone: +971-58-128-7325 · thexaus.com · Dubai, UAE